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Order Status
Has my order shipped? When will my order ship?
 
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
The actual date you receive an order will depend on whether we have your chosen product in stock in your size. The product ordered by you may or may not be in stock in your size. If the product is in stock in your size, we will contact you by e-mail to let you know when the product has been shipped to you and when you should expect to receive it. We do our best to ship within 48 hours of receiving your order Monday through Friday. Most orders placed on Fridays will ship the following Monday. Please contact us if you need faster service.
If your product is not available in stock in your size, we will update your account to let you know the anticipated shipping date. Once the product has been shipped to you, you will receive e-mail confirmation of when your order was dispatched, quoting an approximate delivery date. Please note your credit card is not charged until we ship your item(s) to you. We only pre-authorize your card when you place your order.
If you require your item by a specified date you can e-mail us before placing your order to check the availability of the stock item in your finger size and/or the manufacture time. Please e-mail us with the style number, finger size and date by which you require your item.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.